Shipping And Production Policy
Claim Window
Orders placed during the claim window are confirmed for production.
Production Timeline
Production begins after the claim window closes.
Orders ship approximately 2 weeks after the claim window ends.
Please note: production timelines are estimates. If production is delayed beyond this estimate, you will receive an update by email.
Shipping Timeline
Once your order ships, you will receive a confirmation email with tracking.
Typical delivery times after dispatch:
Germany: 1–3 business days
European Union: 3–7 business days
International (Non-EU): 7–14 business days
Delivery times can vary due to carrier delays, peak periods, or customs processing.
Shipping Rates
Germany: Free tracked shipping
European Union: Tracked shipping (rate shown at checkout)
International (Non-EU): Tracked shipping (rate shown at checkout)
Shipping is charged based on destination and order weight.
Tracking
All orders ship with tracking. Tracking updates may take 24–48 hours to appear after dispatch.
Address Changes
To request an address change, contact us within 24 hours of placing your order.
After this period, changes may not be possible once fulfilment preparation begins.
Customs, Duties & Taxes (Non-EU)
International orders shipped outside the European Union may be subject to import duties, taxes, or customs fees. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.
Refused / Undeliverable Packages
If a package is refused, returned to sender, or undeliverable due to an incorrect address, you may be responsible for reshipping costs. Refunds (if applicable) will exclude original shipping charges.
Questions
For order or shipping inquiries, contact us using the support details listed on asa.community.
